| Q: Do you have face mask in stock? A: Sorry, no mask in stock right now. Our factory has been taken over by our local government, masks have been sent to the most needed place in China to prevent the virus spreading. |
| Q: Can I place a face mask order now? A: Yes, you can. |
| Q: Do you have any certificates? A: We've got FDA, CE, ISO13485 and some licenses for domestic market. |
| Q: Which kind of face mask can you supply? A: Our face masks are made of 100% new material, 3 ply non-woven, KN95 mask, kids face mask, carbon masks. |
| Q: What's your MOQ and price? A: 3ply face mask bulk at least 1000 pieces not include shipping cost. Other masks MOQ is 100,000pcs, FOB Shanghai price is 0.38USD/pc based on MOQ. |
| Q: Your price is too high, can I get a cheaper price? A: To be honest, we also think the price is very very high now. It is easy to buy face mask with 0.014USD/pc before the virus breakout. But now mask production has been affected in China by the virus, the whole world is short of masks. So, even you pay 1USD/pc, you can hardly find any suppliers in your local city, cause most of them bought from China. Mask production capacity is limited, buyers are far beyond suppliers now. Besides, the raw material, packing box, shipping cost and labor cost all have being increasing since weeks ago. |
| Q: What’s your payment term? A: 30% payment before production, 70% payment before shipping. |
| Q: What’s your lead time? A: Your order can be finised within 20days after our city is back to normal. |
| Q: If I order 100,000pcs, when I can get it?
A: If our city is open successfully as planned, your order can be delivered before April 10th. A lot of orders are waiting for production, they will be arranged in the order of payment. Receiving time depends on shipping way. If ship by air, it takes 3-7days. If ship by sea, it depends on your destination port. |
| Q: Can you shipping to my address? How much for shipping cost?
A: Pls send us your shipping address, then we will calculate the shipping cost for you. |
| Q: Is it available to do customization?
A: Yes, it is acceptable. But we do not suggest you do that at this moment, customized orders take at least 10 more days to produce than regular orders. |
